Job PurposeTo work as part of the Operations Team to ensure the continuous mobility of their fleet. Liaise withDrivers & Clients to determine problems with vehicles. Manage all driver queries such as servicebookings, breakdowns & general vehicle care advice. Broad vehicle knowledge is a minimumrequirement to ensure we provide the best level of attention to their Drivers & Clients.Tasks• Working as part of a team, process all tasks efficiently.• Communicate & translate customer requests to service providers.• Daily update of internal systems.• Ensure vehicle downtime is kept to an absolute minimum.• Accurately communicate and update drivers where required.• Resolve quality issues as directed by Line Manager.• Ensure all communications are dealt with adhering to the correct policy and within agreedguidelines.• To undertake any reasonable role related duties which may be required from time to timeby Line Manager.• Achieve team goals and achieve individual targets as outlined by Line Manager.Knowledge, Skills & Experience• Experience within a motor dealer, vehicle manufacturer environment as Advisor,Technician, after Sales Manager or similar.• Excellent numeracy and literacy required.• Experience working in a corporate office environment and dealing with customers Iadvantageous.• Computer literate with knowledge of Microsoft Office Systems (i.e. Word, Excel).• Pragmatic decision-maker with a good technical knowledge.• High customer satisfaction drive, comfortable negotiating and talking to repairing garagesand internally to resolve issues to mutual satisfaction.• Good telephone communicator with both suppliers and customers.• High achievement & drive with a proven ability to deliver results.• Showing professionalism, knowledge and enthusiasm.• Team player who actively participates in shared objectives and has an enthusiasm andcommitment to work towards team goals#CplOS25 #LI-LM8
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