ResponsibilitiesProviding second- and third-level infrastructure support with a primary focus on network technologies.Supporting and troubleshooting firewalls, load balancers, DNS, secure file transfer, and network performance issues.Liaising with the Networks team and wider Technical Services teams to resolve complex incidents.Taking ownership of incidents through to resolution, including occasional out-of-hours support.QualificationsMinimum of 4 years’ experience in a technical support environment with strong network expertise.Proven hands-on experience with network technologies such as firewalls, load balancers, and DNS.A third-level qualification in IT or a related discipline.Excellent troubleshooting, problem-solving, and customer service skills.Strong communication skills with the ability to work independently and collaboratively within a team.BenefitsCompetitive Daily RateVantage Resources is an equal opportunity employer and is committed to creating a diverse working environment by recruiting people from different backgrounds and cultures. All qualified applicants will receive consideration for engagement and/or employment without regard to race, color, religion, gender, gender identity sexual orientation, national origin, culture, disability or age. An inclusive and diverse workforce is an essential part of the development of our organisation’s culture which we believe enhances both our working environment and the service we provide to our customers.
#J-18808-Ljbffr