Job Overview
We are seeking a highly skilled IT Support Engineer to join our team. As a key member of our technical staff, you will be responsible for providing remote support to customers in a fast-paced environment.
Responsibilities:
* Provide timely and effective technical support to customers via phone, email, or remote access.
* Conduct thorough troubleshooting of issues on servers, PCs, laptops, and peripherals, including network connectivity, email, and printing.
* Offer expert support for Microsoft Cloud services such as O365 and SharePoint.
* React promptly to service outages with adherence to standard operating procedures.
* Test fixes to ensure problems are adequately resolved.
* Collaborate with colleagues to design and implement data and network architecture.
* Escalate from Level 1 and Level 2 engineers and serve as the final point of escalation.
* Offer mentorship and oversight to junior engineers.
* Liaise with third-party vendors to resolve customer problems.
* Ensure technical documentation is up-to-date for the Helpdesk to follow.
* Prioritize continuous training and development, particularly on Microsoft technologies.
Requirements:
* 5-10 years of experience in a similar role, preferably within a multi-customer environment.
* Broad and deep technical knowledge of multiple technologies.
* Microsoft or other industry certifications (e.g. MCSE, O365, Azure).
* Solid knowledge of Microsoft server architecture and experience with AD, DNS, DHCP, GPO, File and Print.
* Strong understanding of LAN and WAN technologies, including switches, wireless, and firewalls.
* Experience with data backups, disaster recovery, and business continuity.
* Exceptional problem-solving abilities to quickly identify, analyze, and effectively solve complex technical problems.
* Excellent communication skills, both verbal and written.
About Us
As a leading recruitment agency, we specialize in placing talented professionals in management and technical roles across various sectors.