**Job Title:** Director, Digital Commerce Operations Leader
**About the Role:
We are seeking a seasoned and strategic leader to manage our digital commerce operations. The ideal candidate will possess deep expertise in SAP Commerce (Hybris), strong leadership capabilities, and a results-driven mindset.
**Key Responsibilities:
* Manage day-to-day operations of our digital commerce infrastructure.
* Establish and enforce service level agreements, key performance indicators, and incident response protocols.
* Ensure high availability, performance, and uptime of the commerce platform.
* Collaborate with business, product, and IT leaders to align commerce operations with business goals.
* Develop and execute strategic roadmaps for platform enhancements, upgrades, and operational improvements.
* Lead a team of engineers, DevOps professionals, and support staff.
* Foster a culture of continuous improvement, accountability, and innovation.
* Ensure compliance with data security policies, privacy regulations, and audit requirements.
* Lead risk assessments and mitigation planning for the platform.
* Drive automation of deployment, monitoring, and support processes.
* Lead performance tuning, capacity planning, and root cause analysis of system issues.
**Requirements:
* Bachelor's or master's degree in computer science, Information Technology, or a related field.
* 10+ years of experience in IT operations, with at least 5 years in SAP Commerce Cloud (Hybris) management.
* Proven track record of managing large-scale digital commerce operations.
* Strong understanding of cloud infrastructure, DevOps practices, and microservices architecture.
* Experience with CI/CD pipelines, monitoring tools, and automation frameworks.
* Exceptional leadership, communication, and cross-functional collaboration skills.
**What We Offer:
A dynamic work environment with opportunities for growth and development.
**How to Apply:
Apply now and take the first step towards an exciting career opportunity.