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Guest relations manager

Powerscourt Hotel
Guest relations manager
Posted: 1 February
Offer description

The Powerscourt Hotel, Resort & Spa is currently recruiting for a full time Guest Relations Manager who is highly motivated, well organised and passionate in delivering memorable experiences to join our Front of House team.This role offers a competitive Hourly rate with on-going training and complimentary transport to and from Bray Dart Station.About Powerscourt Hotel Resort & Spa:Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotel's throughout Ireland and operate under the Marriott International, Autograph Collection.About the RoleWe are seeking a passionate and detail-oriented Guest Relations professional to deliver exceptional, personalised experiences for our VIP and repeat guests. This role is responsible for coordinating VIP arrivals, managing guest feedback, and working closely with all hotel departments to ensure every guest visit is memorable, seamless, and exceeds expectations. You will play a key role in building guest loyalty, maintaining service standards, and driving continuous improvement across the hotelThe Ideal Candidate Will PossessPrevious experience in Guest Relations or Front Office within a hotel environmentA strong passion for luxury service and personalised guest experiencesExcellent communication, organisation, and problem-solving skillsAbility to manage guest feedback professionally and proactivelyConfidence working with hotel systems and guest profilesA flexible, professional, and guest-focused approachStrong attention to detail and the ability to work collaboratively across departmentsWhy Join Our TeamCompetitive salaryAdditional leave in line with service after two yearsMonthly contribution towards employee Health & Wellbeing after two yearsComplimentary employee bus service to and from Bray DART stationLearning & Development opportunities with clear career progressionEmployee hotel discounts for Marriott and MHL hotelsComplimentary car parkingMeals while on dutyEmployee Recognition AwardsUniform provided and launderedJob Type: Part-timeBenefits:Additional leaveBike to work schemeCompany eventsEmployee assistance programEmployee discountFlexitimeFood allowanceOn-site parkingSick payWellness programWork authorisation:Ireland (required)Work Location: In person

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