Position Overview As Senior Customer Insights Analyst, you will be a strategic analytics partner to the Customer Technical Success (CTS) organization, shaping how data informs decision-making at scale.
You will move beyond descriptive reporting to diagnostic, predictive, and prescriptive analytics, helping leaders understand why things are happening, what is likely to happen next, and where to intervene for maximum impact.
You will work closely with senior CTS leaders, product partners, and operations teams to translate complex, multi-source data into clear insights, recommendations, and measurable business outcomes.
This role is ideal for a data professional who combines strong technical depth, business acumen, and executive-level storytelling.
You will join the CTS Data identify gaps and propose improvements Champion data literacy and mentor junior analysts across the CTS D