Job Overview
Dovida delivers nine million hours of care each year. Our network of 25 offices and 350 key players manage 4,000 professional caregivers who support, uplift, and empower 7,000 clients in cities, towns, and villages across Ireland.
Key Responsibilities:
* To organise all rotas and staffing requirements effectively.
* Monitoring, mediating, and logging both Client and Caregivers concerns with discretion.
* Effectively managing and developing excellent relationships with the Caregivers and Clients.
* Actively encouraging contact between Caregivers and Clients and the office team.
* Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner.
* Accurately enter and maintain Client and Caregivers records for future reference.
* Record Caregivers hours and enter hours into People Planner with attention to detail.
* Deal with emergency situations decisively and effectively while maintaining composure.
* Answer incoming calls in a friendly, professional, and knowledgeable manner at all times.
* Participate as needed in meetings related to Caregivers scheduling/work rotas.
* Perform any other functions deemed necessary to ensure smooth operations.
Benefits
* Competitive Pay.
* Company laptops provided.
* Paid Annual Leave.
* Career Growth Opportunities.
* Training and ongoing developmental support.
* Good Work Life Balance.