Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is seeking a bright, driven, and detail-oriented
IT Logistics and Walk-Up Technician
to join our dynamic logistics and support team. The ideal candidate is enthusiastic about technology, thrives in a customer-centric environment, and demonstrates a strong commitment to providing white-glove service to internal employees. This hybrid role involves both technical end-user support and hands-on logistics responsibilities, including the deployment, inventory management, and lifecycle maintenance of IT hardware and software.
Key Responsibilities
End-User Support & Deployment
* Deliver concierge-level support to internal users via walk-up, chat, phone, and ticketing systems.
* Image and deploy laptops, desktops, peripherals, and accessories for new hires and replacements.
* Troubleshoot hardware, software, and network connectivity issues across Windows, macOS, VPN, Wi-Fi, and collaboration tools.
* Provide face-to-face support (Monday-Friday 100% onsite) for issues related to the Office Suite, Zoom, Jabber, RSA, Okta, and other business applications.
* Educate users on best practices and functionality to improve workflow efficiency.
* Support desk-side setups and deployment services, ensuring a smooth onboarding and device refresh experience.
* Maintain excellent ticket hygiene using systems like ServiceNow and JAMF.
Logistics & Inventory Operations
* Manage incoming/outgoing IT hardware shipments, including packaging, labeling, and delivery to appropriate stockrooms or help desks.
* Track and validate hardware assets, escalate discrepancies, and perform weekly inventory audits.
* Maintain inventory levels and assist in restocking IT vending machines and storerooms.
* Support e-waste coordination and legal hold asset collection/processing.
* Perform hardware recovery for employee offboarding and equipment refresh cycles.
* Record and update inventory data in asset management systems such as JAMF, BigFix, or other MDM tools.
*Required Qualifications:*
* High school diploma or GED (Associate's or technical degree preferred).
* 2+ years of experience in IT support, deployment, or helpdesk roles.
* 2+ years of experience in logistics, warehouse, or supply chain operations.
* Solid knowledge of Windows 7/10 and Mac OS X (Yosemite/El Capitan) environments.
* Familiarity with Active Directory, VPN, RSA tokens, Citrix, and remote collaboration tools.
* Prior experience with inventory and ticketing systems (e.g., ServiceNow).
* Strong troubleshooting, task management, and customer service skills.
* Excellent verbal and written communication and follow-through.
* Ability to lift/move 25-50 lbs. and work full-time onsite under safety protocols.
* Experience using tools such as JAMF, BigFix, or equivalent is highly desirable.
* Box truck or equipment transport experience is a plus.
*What You'll Bring:*
* Passion for technology and problem-solving.
* A team-first mindset with the ability to work independently toward common goals.
* High attention to detail, process discipline, and a proactive attitude.
* Commitment to providing a seamless, high-quality experience for every internal user.
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
*Our Commitment to Diversity & Inclusion*
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.