INTERNAL/EXTERNALApplications are invited for the following position within thePATIENT SERVICES DEPARTMENT in the Rotunda HospitalRef No: 2026/004 Grade III Clerical OfficerSpecified Purpose Contract, Full TimePatient Services DepartmentWe are currently looking to hire Grade III Clerical Officers to join our Patient Services team here in the Rotunda Hospital. We have Permanent Full-time and Part-time posts, and Specified Purpose contract posts available. The successful candidates will be working alongside a team of dedicated professionals. Under general supervision and following established policies and procedures, you will provide comprehensive administrative support to the area assigned and as directed. The successful candidate will be required to deal effectively with requests and queries and provide clerical support in the area assigned within Patient Services. We may create a panel of future candidates from this competition.Based in the City Centre and on the grounds of the oldest continuously operating maternity hospital in the world, you will have the opportunity to work with colleagues across all professional disciplines and become part of the Rotunda family.KEY RESPONSIBILITIES & ACCOUNTABILITIES:Ensure patient confidentiality at all times.Communicate at all times work issues to supervisor.Be able to provide front line direct patient care at OPD clinic settingsGeneral clerical duties including patient registration, creating & logging of referrals, scheduling of OPD appointments, scanning and other ad hoc duties as required.Provide an excellent telephone customer service to patients, GPs & any others and also keep accurate and up to date telephone logs, if requiredBe continually vigilant in terms of accuracy, organisation of work, confidentiality and customer service.Assist in the overall smooth running of a busy service.Provide excellent and discreet front line customer serviceProvide locum cover in the absence of staff when required.Deputise for the Grade IV supervisor as requiredEnsure all multi-patient task lists (MPTLs) assigned are completed dailyDevelop and improve on communication channels with clinical & non-clinical colleaguesEnsure Patient information on paper or electronically is continually held in safe custody and legal requirements and hospital directives are maintainedTake personal responsibility for the accuracy and integrity of manual and computerised data entered in line with current Data Protection legislation and internal policiesTake responsibility for appropriate and timely tracking of all healthcare records in their care on the iPMS tracking moduleAssist with telephone queries, appointment scheduling and OP Waiting List initiatives, as appropriateParticipate on relevant hospital committees when requiredPromote and develop channels of communication within the multidisciplinary teamUndertake training and development activities consistent with the positionOther duties appropriate to the post as assigned from time to timeActively contribute, participate and ensure compliance with the key areas identified in the following:Infection prevention and control / decontaminationNational Quality/Hygiene SchemesB.F.H.I.And all audits deemed necessary by the Rotunda Hospital Management Team.The successful candidates will have:Excellent organisational skills and attention to detailExcellent written and verbal communication skillsProven customer service skills including telephone techniquesProven IT skillsProven team work attitude & flexibility in working schedule essentialAbility to multitask and be flexible with working hoursEligibility Criteria:Professional Qualifications, Experience, etc.(a) Eligible applicants will be those who on the closing date for the competition:(i) Obtained at least grade D (or pass) in Higher or Ordinary Level in five subjects from the approved list of subjects in the Department of Education established Leaving Certificate Examination or Leaving Certificate Vocational Programme or Leaving Certificate AppliedOr(ii) Passed an examination of at least equivalent standard(iii) Satisfactory relevant experience which encompasses demonstrable equivalent skillsAnd(b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office.(c) Health: Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.(d) Character: Candidates for and any person holding the office must be of good character.All informal enquires in relation to the above should be directed to Jacinta Core, Deputy Patient Services Manager at .Applications should be made via this platform and should include a current Curriculum Vitae and cover letter.Closing Date: 29th January 2026.ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.