Head of Service Users Experience and ConcernsLocation: Dublin, Cork or GalwayThe Head of Service Users Experience and Concerns will be responsible for leading a team of Regional Managers to oversee the receipt and management of unsolicited information including queries management, management of certain notifications from providers, the Protected Disclosures function and the new function of the investigation of specific instances in nursing homes under the Patient Safety Act. The post holder will also support Healthcare Regulation Directorate in relation unsolicited receipt of information, queries and Protected Disclosures received for that directorate. This unit is constantly engaging with services users, service providers and the general public and is pivotal in ensuring that HIQA function and purpose is communicated in an open, transparent and timely manner.Qualifications:Degree qualification (Level 8 on the National Framework of Qualifications or equivalent) in a Health or social care related field relevant for the post of Regulatory Oversight and AssuranceFull and current driving licence and have access to your own transportAt least three years’ experience working in a leadership position in an acute health, social care or regulatory, or other setting deemed relevant to the postBenefits:30 days annual leavePension SchemeLearning and Development OpportunitiesSocial ClubEmployee Assistance ProgrammeAcademic Education Support SchemeFull details and application form at Careers with HIQA (recruitisland.ie).The completed application form must be submitted by 12 noon Wednesday 7th January 2026. Only web applications fully completed on Careers with HIQA (recruitisland.ie) will be accepted. CVs will not be accepted.The Health Information and Quality Authority is an equal opportunities employer.
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