About the job
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer
Job Title
Sales & Renewals Representative - Health Insurance
This is an excellent opportunity for a candidate with experience in customer service/sales/renewals in the healthcare insurance sector.
Fully remote role.
Reports to
Sales & Renewals Team Leader
Key roles
The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high performing customer-centric team. You will engage with customers to assist with all queries relating to new business & renewal opportunities.
Specific responsibilities (including but not limited to)
* To handle a high volume of sales & renewal enquiries in accordance with Client and Regulatory requirements,
* Explain various insurance products to potential and existing customers, guiding them toward the best coverage
* Communicate persuasively with Customers to maximise sales, subject to Client and Regulatory requirements
* To respond to Customer enquiries and questions (product or service) in a confident and knowledgeable manner
* To effectively manage customer requests submitted by telephone, email, live chat and instant messaging
* Working collaboratively with the Sales & Renewals team to consistently achieve SLAs, Sales Targets & Retention Rates
* Is committed to future personal development and growth
Qualifications/skills
* APA required or working towards
* Excellent communication skills; verbal and written
* Excellent attention to detail / accuracy
* Excellent communication skills; verbal and written
* Decision making skills and sound numeric skills
* Customer Focus – Increase customer satisfaction through the delivery of excellent service
Experience
* Previous customer service/sales experience in health insurance
* Experience working in a pressurised environment with a proven record in meeting Sales and/or Retention targets
* You have a proven ability to deal with problems and solve them effectively
* Experience working positively as part of a team and in supporting and motivating others to achieve team objectives
Colleague Benefits
* Education Contribution
* Career development and progression
* Health Insurance Scheme
* Tax Saver Travel Scheme
* Sedgwick's Sports & Social Club
* Discounted Personal Training group circuit classes
* Discount Benefits
* Employee Assistance Programme
* PHI & Life Cover
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.