Job Title: Interim Customer Success Manager (Maternity Leave Cover)
About the Role
This full-time, office-based position involves providing strategic guidance and support to the Customer Success Team.
Main Responsibilities
* Lead the Customer Success team to achieve exceptional professional service standards and continuous improvement
* Serve as the primary point of contact for the team, addressing their needs internally and guiding them through challenges
* Build strong customer relationships, understanding their needs and delivering solutions to ensure their success with our services
Success in this role requires excellent communication skills, a customer-focused mindset, strong relationships with other departments within the organization, and a proactive approach to problem-solving.
Key Performance Indicators
* Ensure high levels of customer satisfaction and retention
* Monitor key performance indicators (KPIs) to track client and team success, identifying areas for improvement both internally and externally
This role may involve occasional travel to client sites and industry events, which requires a valid driving license. Opportunities for professional growth and advancement are available for high-performing individuals.