Develop staffing models, create schedules, and monitor performance metrics. Identify trends, issues, and opportunities through key metrics analysis and develop improvement recommendations. Ensure high-quality baseline demand forecasts are developed and maintained for Operations. Serve as a subject-matter expert on workforce optimization issues and tools. Collaborate closely with leaders and other support functions to provide strategic insights to maximize utilization of staff. Make judgment calls based on data and sometimes incomplete data, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism. 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.