Director, EMEA Payroll Services
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Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve?
Job Title: EMEA Payroll Director
Location: Dublin
Job Summary: The EMEA Payroll Director will be responsible for overseeing the end-to-end payroll processes within the EMEA region and ensuring a seamless and positive customer experience for our clients. This role requires a strategic leader with a strong background in payroll management, a deep understanding of customer experience, and the ability to drive continuous improvement initiatives.
Key Responsibilities
* Oversee and manage the entire payroll process for the EMEA region, ensuring accuracy, compliance, and timeliness.
* Collaborate with internal teams, external vendors and payroll service providers to streamline processes and implement best practices.
* Stay updated on regional payroll regulations and compliance requirements and lead cross‑functional projects to deliver compliance updates to internal stakeholders and customers.
* Support strategies to enhance customer experience for clients in the EMEA region.
* Lead and mentor a team dedicated to delivering outstanding payroll services, addressing client inquiries and resolving issues promptly.
* Sponsor key strategic projects to develop teams and provide growth opportunities in readiness for automation of operations processes.
* Identify opportunities for and support in-flight process optimization and automation within the payroll function.
* Collaborate with cross‑functional teams to implement improvements and drive operational efficiency.
* Regularly assess and update standard operating procedures to ensure alignment with industry best practices.
* Work closely with finance, HR, and other relevant departments to ensure seamless integration of payroll processes.
* Collaborate with Product and Engineering teams to leverage technology for improved customer experience and payroll efficiency.
* Drive and support operations team to deliver key performance indicators in line with business objectives.
* Utilize data‑driven insights to make informed decisions and drive continuous improvement.
Qualifications
* Extensive experience in payroll management, particularly in EMEA.
* Strong leadership skills with a proven track record of managing successful global teams.
* Excellent analytical and problem‑solving abilities.
* Outstanding communication and interpersonal skills.
* Relevant certifications, experience, or degrees in finance, accounting, or related fields.
* 7‑10+ years of experience with direct experience working for or advising a high‑growth technology company.
* Bachelor’s degree from accredited school (MBA preferred).
* Experience in global payroll models with current knowledge of key players, service models and core offerings, and needs of EMEA‑based payroll clients.
* Strong executive presence and demonstrated leadership skills, great judgment, superior analytical skills, and ability to effectively present to large and small groups.
* Proven ability to influence C‑level executives while balancing competing priorities between external partners and internal teams.
* Ability to build and maintain strong relationships with key internal and external stakeholders.
If you are a results‑oriented leader with a passion for payroll excellence and customer satisfaction, we invite you to apply for this exciting opportunity to contribute to our company’s success in the EMEA region.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
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