Overview
Responsible for maintenance of applications which have been live in production.
Managing both technical and functional defects, problems and changes.
Working on hosted and on-prem solutions.
Working with a team of Technical Analysts/Senior Technical Analysts, Database Administrators and other IT functions you will investigate, manage and provide solutions to client queries and be part of a team that builds, implements and support new client systems.
Provide support guidance and mentoring Technical Analysts for their day-to-day duties.
Work with clients carrying out technical elements; technical implementation, enhancement, automation, resiliency, issues, problems, and changes for Experian solutions.
Responsible for application security and ownership and take accountability of all the applications which are in your domain.
Responsibilities
Provide technical guidance and mentorship to technical analysts and senior technical analysts.
Work with Service Operations Manager to drive improvement in the function and to generate additional revenue by creating CR opportunities in service operations.
Completely understand end-to-end infrastructure and application ecosystem to help build tools that can aid day-to-day operations work as well as application ownership.
Ability to work on production issues and ensure a quick and quality resolution.
Ability to work with the clients (IT and business teams) and to understand the requirements from a business perspective and design and build solutions for them.
Continual research and design of automated solutions within the application support space.
Responsible for the identification and implementation of technical service improvements.
Provide consultancy to the clients wherever needed on implementation of new components and upgrading the legacy solutions to the latest ones.
SME in at least 1 product.
Strong customer service skills, incident management, and working to tight contractual SLAs; dealing with both clients directly and other Experian business teams.
Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.
Investigation into production issues; work with Sr.
Technical Analyst/Technical Analysts to recreate problems, utilize trace files and error diagnostics utilities, and implement corrective/follow-up actions; update the Incident database to reflect the current position.
Provide technical analysis to customers and business teams regarding support incidents.
Provide out-of-hours support (24x7) as part of the on-call team and be prepared to work in shift patterns.
Mentor less experienced members of the team to ensure constant knowledge growth and keep informed about new advances in technology; propose state-of-the-art technology.
Participate with management in continual service improvements and contribute ideas to create a world-class support function.
Qualifications
Computer engineer
Database – Oracle and SQL
Basic Java
Web services
Experience in a production support environment with client-facing roles
Additional Information
Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success.
Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age.
If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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