Customer Service Representative - Galway
Smyths Toys is one of the world's largest specialist retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores across Europe and the UK. We source our product range from a wide network of UK, European, and international suppliers.
About The Role
We are currently recruiting for seasonal Customer Service Representatives to join our team at our Head Office, Galway. If you have a passion for customer service, are commercially aware and can hit the ground running, then Smyths Toys could be for you!
Our headquarters in Galway has over 200 employees, with additional offices in Lille and Cologne. We operate 300+ physical retail stores in Ireland, the UK, Germany, France, Austria, Switzerland and the Netherlands, together with a substantial online business in each country.
Contract and Working Hours
* Initial Contract Type: Full time - Temporary Fixed Term
* 37.5 hours per week
* Shifts patterns available: Wednesday - Sunday, Saturday - Wednesday
* Salary: €27,500 per year
Responsibilities
* Ensuring that customers receive high-quality customer service across a range of channels, primarily phone and email
* Responding to customer queries in a timely manner, in accordance with company procedures
* Using product and system knowledge to solve problems for customers
* Maintaining a positive, empathetic, and professional attitude toward customers at all times
* Providing administrative support as required
* Adhering strictly to data protection and confidentiality laws
* Working towards daily performance targets as outlined by the Management Team
* Working as part of a team to achieve high customer service satisfaction
The Ideal Candidate Will
* Have previous customer service experience
* Have great attention to detail
* Possess previous admin experience, ideally in a role with daily IT system use
* Behave in a professional manner
* Possess excellent communication and interpersonal skills
* Be highly organised with a good knowledge of Microsoft Word and Excel
* Have the ability to multitask
Benefits
* An attractive competitive salary and bonus package
* A benefits package inclusive of:
o 33 Days Annual Leave (inclusive of public holidays)
o Defined Contribution Pension Scheme
o Life Assurance Cover
o Employee Assistance Programme
o In-store discount
o Company Maternity and Paternity Payments
o Special Life-Event Gifts
o Length of Service Awards
Smyths Toys is an Equal Opportunities Employer
#J-18808-Ljbffr