JOB DESCRIPTION
Assistant Community Centre Attendant
TITLE: Assistant Community Centre Attendant
LOCATION: Community Centres - Baldoye Racecourse Community Centre
REPORTING TO: Community Centre Manager
DUTIES:-
The Assistant Community Centre Attendant will be required to carry out the following duties (but not limited to):-
Security of premises
Ensure that the premises are secured.
Monitor CCTV system
Liaise with School Caretaker
Maintain contact with security / monitoring company
Ensure that all user groups sign in on arrival and sign out on departure
Supervision/Patrolling of premises
Ensure premises are monitored efficiently
Carry out regular patrols of the facility.
Liaise with other staff members in the efficient management of the facility
Reception duties
Answer the telephone and maintain and ensure that all messages are dealt with efficiently.
Building Services Co-ordinator must be polite and friendly to all callers while on the telephone.
Be polite and friendly to all customers in the facility.
Be aware of the different needs of individuals especially those who are first time users and those with special needs.
A phonebook log of all numbers necessary on a daily/weekly basis for outgoing calls must be kept at reception and updated regularly.
Record all incoming calls in the telephone message book and take clear exact details. The message must be transferred to the individual in question, and a duplicate copy kept at reception.
Deliver information to the public from the reception area. This may be a query directly from a member of the public or it may be a telephone enquiry. This information must be distributed clearly and correctly.
Leaflets/flyers/timetables etc. must be kept plentiful and up to date at reception at all times.
Typing and formatting of documents (e.g.) timetables.
Maintenance Duties
Carry out all maintenance duties necessary on the premises
Carry out regular check on all BMS equipment
Ensure all systems are maintained regularly
Notify the Manager of any issues relating to maintenance requirements
Grounds Maintenance
Liaise with the school Care taker in developing a grounds maintenance
program
Ensure the grounds are cleaned daily
Ensure all weeds and debris are removed
Ensure car parks are kept clear of rubbish
Administration duties
Prepare invoices for all user groups and send out at the end of each month
Maintain accurate records of all user groups and pricing structures
Carry out any additional administration duties that may be required from time to time.
Set up rooms as required
Ensure that rooms are left ready for school/community use.
Ensure safety procedures are applied when stacking tables and chairs.
Ensure that all user groups leave each room as they find it.
Liaise with all user groups regarding allocation of space etc
Ensure that no individual or group places equipment in the storage area
without prior approval from the Shared Facility Executive.
Communications
Deal with people in a courteous and diplomatic manner.
Have regular contact with Shared Facility Executive
Communicate, listen and relay information accurately.
Documentation on the project
Ensure that all records are kept locked in the filing cabinet provided
Ensure the all accidents/ grievances are recorded in the Report Book.
Reports must include names, addresses and phone numbers.
Time and date of incident, how it happened, witness.
Report to Garda and line manager.
Ensure that all maintenance manuals are kept in a secure place in the office
Evacuation & Emergency Procedures
Be fully familiar with the health and safety policies and procedures and ensure that the appropriate procedures are applied in the event of an emergency
Participate in all fire evacuation drills
Ensure the appropriate emergency services are contacted and liaise with them on arrival.
Ensure that calm is maintained at all times
Assigned duties / training
Attend all training courses that are necessary in the line of duty
Carry out any additional duties that may be assigned from time to time.