Technical Support Specialist - 6 Month Contract
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team on a 6 month contract basis. As a Technical Support Specialist, you will be responsible for providing second-line desktop support and installation services to colleagues in the UK, Ireland & Germany, as well as onsite first-line IT support in Dublin.
Key Responsibilities:
Your key responsibilities will include:
* Providing first-line support through onsite Techbar and walk-up services;
* Second-line support for incidents raised through the Service Desk;
* Incident investigation and resolution;
* Completion of software and hardware installation requests;
* Device build and deployment;
* Software license and hardware procurement;
* Meeting room & audio-visual technology support;
* Support for mobile phone corporate services;
* Hardware and software asset management through Service Now and related systems;
* Knowledge base content creation and revision.
Requirements:
To be successful in this role, you will need:
* At least 2 years' experience in a related technical support role;
* A third-level IT or Business qualification;
* Good working knowledge of IT business technologies; Windows O/S, PC hardware, Networks, Microsoft 365 and major cloud & on-premise business applications;
* Experience of enterprise endpoint management tools such as MECM, In Tune and Active Directory;
* Experience of Service Now or an equivalent ITSM system;
* Excellent problem-solving and troubleshooting skills;
* Strong documentation skills and adherence to key ITIL processes;
* Excellent communication skills (written and verbal);
* Motivated to deliver a first-class customer service;
* Proven ability to self-manage and report on workload.
Benefits:
* The opportunity to work with a dynamic team;
* The chance to develop your skills and expertise;
* A supportive and inclusive work environment.