Join The Award-Winning Ballygarry Estate Hotel & Spa TeamWe're on the lookout for a vibrant, friendly, and enthusiastic Guest Services Manager to join our outstanding team If you love making guests smile and creating unforgettable experiences, we want to hear from youWhat's the Role All About?As our Guest Services Manager, you'll be the first smile our guests see and the last friendly face they remember. Your mission? Ensure every guest's stay is filled with comfort, fun, and fantastic memoriesYour Daily Adventures Will Include:Giving our guests the grandest welcome with a warm smile and friendly helloMaking sure luggage, umbrellas, and parking are all taken care ofNavigating busy times with ease - guiding guests around the hotel like a true VIP hostHelping with phone calls, emails, and reservations - because great service is all in the detailsSharing insider tips on the best restaurants, local activities, and hidden gemsKeeping our reception and lobby sparkling clean and welcomingActing as the bridge between guests and our fantastic departments - kitchen, housekeeping, restaurant, and moreAnticipating guests' needs before they even askBuilding relationships with our regular corporate guests and making them feel special every timeHosting wedding arrivals in style and ensuring every detail is perfectReporting issues, following up, and making sure everything runs smoothlyLooking after the cottage, the car park, VIP guests, and special momentsCollaborating with Spa & Restaurant teams to fill bookings and recommend in-house diningGoing above and beyond to fulfill all guest requests - big or smallAnd so much more - your role is all about creating WOW moments and unforgettable staysWhat We're Looking For:A proactive, energetic team player with a passion for excellent customer servicePrevious experience in hospitality or a guest-facing role (bonus points)A great communicator with a warm personalityOrganized, detail-oriented, and able to think on your feetFluent English and hold a full driver's licenseFlexible with weekends and bank holidaysWhat's In It for You?Delicious meals on dutyFree parkingSupport through our Employee Assistance ProgrammeReady to join our fantastic team and make every guest's stay unforgettable? We'd love to hear from you Apply now and become part of the Ballygarry family