Posted: 29 August
Offer description
Community Operations Analyst Role
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We are seeking a skilled professional to handle various tasks, including investigating and resolving issues, enforcing community standards, and providing excellent customer service. If you have strong communication skills, empathy, and the ability to work effectively in a fast-paced environment, this may be the perfect opportunity for you.
Main Responsibilities:
* Investigate and resolve reported issues via our ticketing system.
* Enforce community standards by monitoring and taking necessary actions.
* Become well-versed in our products and services.
* Analyze data to enhance the user experience.
* Recognize trends and escalate issues beyond policy guidelines to our global team.
Required Skills and Qualifications:
* Fluency in Russian language.
* Proficiency in English (B2-C2).
* A strong understanding of Russian culture and linguistic nuances.
Benefits:
* Full-time, permanent contract.
* Day shift working hours (9-5:30).
* 25 days of annual leave.
* Extensive training and access to wellness program.
* Tax Saver and Bike-to-Work Scheme.
Additional Information:
* Candidates must be confident in dealing with sensitive content.
* Eligibility to work full-time in Ireland is required.
Why Join Our Team?
* Be part of a multicultural and diverse team.
* Great internal career progression opportunities.
* Fixed working schedule with no shift rotations.
* No prior experience required—full training provided.
