Job Summary:The Head Receptionist is responsible for leading the front desk team to ensure the highest standards of guest service are consistently delivered. This role involves supervising reception staff, managing day-to-day front desk operations, ensuring efficient check-in/check-out procedures, and maintaining a warm, professional, and welcoming environment for all guests.Key Responsibilities:Supervise and support the reception team in all daily operations.Ensure all guests receive a warm and professional welcome on arrival.Oversee check-in and check-out procedures, ensuring accuracy and efficiency.Manage room reservations, cancellations, and no-shows in line with hotel policy.Train, mentor, and schedule front desk staff to maintain high performance.Handle guest complaints and resolve issues promptly and professionally.Liaise with housekeeping and other departments to ensure seamless service.Ensure all front desk activities comply with hotel policies and procedures.Prepare and submit shift reports, occupancy data, and other relevant records.Maintain a strong knowledge of all hotel services, promotions, and local attractions.Uphold GDPR and confidentiality standards when handling guest information.Requirements:Proven experience in a hotel front desk or reception role, ideally at supervisory level.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Ability to multitask and remain calm under pressure.Proficient in using hotel booking software (e.g. OPERA, Protel, or similar).Flexibility to work shifts, including evenings, weekends, and holidays.A warm, professional, and guest-focused approach at all times.Desirable:Qualification in Hospitality or Tourism Management.First Aid and/or Fire Warden training.Knowledge of the local area and tourism offerings.What We Offer:Competitive salaryOpportunities for career growth and developmentStaff meals while on dutyUniform providedDiscounts on hotel stays at our sister propertyJob Type: Full-timeBenefits:Bike to work schemeCompany eventsEmployee discountFood allowanceGym membershipOn-site gymOn-site parkingRelocation assistanceSick payStore discountWellness programWork Location: In person