Overview
Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and get the opportunity to grow your skills every day. Brand new store opening in Carlow! As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day. This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.
Responsibilities
Motivate your team and give each customer a meaningful shopping experience.
Act as second-in-command, ready to fill in for the Store Manager and take charge when necessary.
Drive store performance by ensuring excellent customer service, effective teamwork and efficient operations.
Be a role model and ambassador for Rituals; support the Store Manager in creating a culture of trust based on positive and constructive feedback.
Help recruit, hire and retain a diverse and talented store team; coach team members to increase engagement and help them reach their full potential.
Assist with day-to-day business activities as the Store Manager’s right hand.
Deliver operational excellence in stock and inventory management while upholding high store standards in a fast-paced, high-footfall outlet environment.
Qualifications
Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
Experience in sharing knowledge to drive behavioural change and develop others.
Decision making and problem-solving skills.
Benefits
Training and development opportunities
Competitive bonus scheme
Rituals employee discount
Numerous wellbeing initiatives and EAP
Company & Team Events
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