Purpose of the roleTaking responsibility for the efficient and effective running of the hotel guest and operational areas whilst on shift. Ensuring a strong presence and focus on customer service. Protecting the safety of the guests, customers, staff, and property at all times.What do I do?· Responsible for the hotel for early or late shifts, making sure all departments are open for service according to their advertised opening hours.· Supporting the F&B, Reception, and all other areas of the hotel when at peak periods of the day.· Liaising with other hotel departments to cover any ad hoc absences or rostering issues· Completing the daily Fire Walk and reporting any issues, including daily completion of any reports and Passover.· Dealing with any guest issues and complaints in a polite and confident manner· Ensuring all standards of dress and PPE is used where appropriate· Taking responsibility for the neat and tidy external areas of the hotel grounds including smooth guest experience when using the Car Park· Following daily cash handling and till opening and closing routines· Understand the daily events and occupancy for the hotel supporting the Meeting Excellence department.· Ensuring the look and feel of the hotel is welcoming and comfortable including the lighting, music, heating, and cleanliness of the public areas.· Liaising with the maintenance department to ensure all issues are reported and fixed as promptly as possible.·How do I do it?Identifying and resolving issues and solving problems through decisive decision making and strong communication and collaboration skills. Prioritising the needs of the day and following up to ensure completion to a high standard. Thorough communication and escalation for any important issues or information needed by other managers and departments.Essential Skills· Strong communication and organisation skills· At least 18 months to 2 years in a Duty Manager role within a hotel· Front office experience including use of a PMS system for checking in and out· Ability to work well under pressure demonstrating excellent people skills.Job Types: Full-time, PermanentBenefits:Sick payExperience:Hospitality: 2 years (required)Language:English (required)Work authorisation:Ireland (required)Work Location: In person