Overview
Do you thrive in a fast-paced environment and enjoy ensuring exceptional guest experiences? We are looking for a highly motivated Food and Beverage Assistant to join our dynamic team in the Brasserie, Bar and Meeting & Events departments on a fixed term contract to cover a busy run into Christmas. You will play a key role in ensuring the smooth operation of all food and beverage services for our valued guests at the Fairways Hotel.
Responsibilities
* Provide efficient, prompt and courteous service
* Serve restaurant guests their orders promptly and courteously
* Accurately records guest orders and serves food and beverage orders
* Check periodically with guests to see if they would like anything else
* Process guest checks accurately
* Deal with compliments and complaints, reporting them to the manager/supervisor
* Arrange furniture in the restaurant area as needed
* Ensure the working area and station are stocked with mise-en-place and kept clean and tidy at all times
* Ensure all items of service and consumable goods meet the required level of service
* Maintain a thorough working knowledge of the restaurant menu, wine and beer list, and content of menu items to advise guests and promote additional sales
* Promote additional sales by upselling in a professional and courteous manner
* Assist restaurant supervisors and management in the running of the restaurant and room service operation
* Discuss set-ups and reservations with the Department Manager
* Have full knowledge of alcohol and liquor policies and regulations, and comply fully with them
Other important miscellaneous duties
* Stay current with hotel activities by reviewing the communication log book each shift; update the log book for the next shift
* Assist the department Manager when requested
* Attend meetings and training required by Management
* Accept a flexible work schedule necessary for uninterrupted service to hotel guests
* Continuously strive for professionalism in own job function
Qualifications
* Minimum of 1 year experience in a food and beverage service role, preferably within a hotel setting
* Proven experience supporting meetings and events
* Excellent communication and interpersonal skills, with the ability to build rapport with guests
* Strong teamwork and collaboration skills
* A positive and enthusiastic attitude with a dedication to exceeding guest expectations
* Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously
* A flexible approach to scheduling, including evenings and weekends
* Basic knowledge of food and beverage service procedures is a plus
What we offer
* Competitive salary and benefits package
* Work in a dynamic and supportive team environment
* The chance to be part of a team creating exceptional guest experiences
We encourage applications from enthusiastic individuals who are eager to learn and contribute to our team's success. We look forward to hearing from you!
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Management and Manufacturing
Industries
* Restaurants
Referrals increase your chances of interviewing at The iNUA Hotel Collection by 2x
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