* Provide Level 1 and Level 2 desk-side and remote IT support
* Troubleshoot hardware, software, OS, and network issues
* Install and configure desktops, laptops, printers, and peripherals
* Support Windows, macOS, and basic Linux environments
* Assist users with safe and proper system usage
* Document issues and resolutions using ticketing systems
* Follow security and compliance standards at all times
Desired Candidate Profile
* Strong customer service mindset
* Clear oral and written communication skills
* Ability to work under deadlines
* Detail-oriented and process-driven
* Self-motivated and results-focused
* Passion for IT support and problem-solving
* Local language proficiency preferred