Overview
Sr. Manager, Customer Management at OpenText leads a team of Customer Managers responsible for developing long-term relationships with customers, driving maintenance renewal retention, and promoting adoption and expansion of the OpenText product and services portfolio.
Your Impact
As the Senior Manager of the Customer Management team at OpenText, you will lead a team of Customer Managers (CMs) who build enduring customer relationships to drive renewal retention and expand OpenText offerings. You will manage the team to meet financial and relationship goals, with a focus on revenue growth, requiring site visits and collaboration with internal stakeholders to strengthen customer relationships.
What The Role Offers
* Hire, develop and lead an inclusive, engaged, high-performing team.
* Operate a strong Commercial team to achieve targeted on-time renewal rates, financial and relationship KPIs; drive incremental revenue growth within each CM's territory.
* Participate in customer contract negotiations to provide commercial support and address Customer Support issues.
* Develop an in-depth understanding of customer challenges, business requirements, and how OpenText enables customers to be effective.
* Escalate and resolve Customer Support issues by coordinating with internal stakeholders.
* Maintain regular contact with the Sales Team to share best practices and build relationships across overlapping accounts.
* Prepare and present management reports: Forecasts, QBRs, Customer Account Overviews, Success Plans.
* Ensure alignment with CM and Customer Success teams globally and collaborate with CM Management peers.
What You Need to Succeed
* Strong experience leading Software Renewals in a leadership role.
* Proven track record of achieving targets, goals, and KPIs.
* Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms.
* Ability to apply innovative approaches to increase productivity and standards.
* Strong ability to establish and maintain exceptional customer relationships.
* Experience leading a sales-focused team is preferable.
* Goal-oriented, self-starter with strong analytical skills.
* Excellent written and verbal communication, with the ability to listen to and understand client requirements.
OpenText and Inclusion
OpenText is committed to an inclusive workplace. Our Employment Equity and Diversity Policy provides guidance to maintain a work environment that respects culture, national origin, race, color, gender, gender identity, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance or a reasonable accommodation during the application or recruiting process, please contact hr@opentext.com.
OpenText - The Information Company. Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment with inventive minds and entrepreneurial spirit, empowering employees to build their careers at OpenText. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers.
Job Details
* Seniority level: Director
* Employment type: Contract
* Job function: Other
* Industries: Software Development
#J-18808-Ljbffr