Atlean World is an international HR consulting firm specializing in SaaS and dedicated to promoting multicultural environments as the new global standard. With a strong focus on multilingual services, we excel in identifying talent for diverse language markets while creating a smoother and more enjoyable recruitment experience for candidates.
We are partnering with a well-established Business Process Outsourcing (BPO) company operating in more than 35 language markets worldwide. As part of their ongoing growth, we are seeking a dedicated Customer Solutions Consultant to join the team and deliver exceptional service to customers.
Position Details:
* Full-time role based in Sofia, Bulgaria
* Relocation assistance provided for international candidates
Your Responsibilities
As an Operation Customer Expert, you will provide outstanding customer service and support the reservation process for the Italian market, with additional coverage for the UK market. Your primary goal will be to convert customer interactions into bookings while ensuring a smooth and positive experience that builds loyalty and satisfaction.
Profile Sought
* EU passport/ID
* Proficiency in Irish and English (written and spoken)
* Minimum education: High School Diploma
* Strong interpersonal skills and customer service mindset
* Excellent active listening and problem-solving abilities
What We Offer
* Comprehensive relocation package including:
* Airport pick-up
* Coverage of flight tickets
* Up to 21 days in a hotel or apartment fully covered by the company
* Assistance in finding long-term accommodation in Sofia
* 300 BGN gross monthly accommodation allowance in addition to salary
* Private health insurance
* Option to work from home
* Positive and international working environment
* Welcome bonuses
For more information about this position, please contact
Job Type: Full-time
Application question(s):
* What is your level of English?
* What is your level of Irish?
* Do you have EU citizenship that allows you to work anywhere in Europe?
* When are you available to start?
Work Location: In person