We are actively recruiting experienced Front Office Manager for a busy 4* Hotel in Cork Your Role Under the general guidelines of the GM / DGM, to ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards To provide quality service to guests at all times, dealing with all complaints arising in a timely manner To carry out duties in accordance with statutory, health and safety requirements Assist with Front Desk activities / guest queries and check in / out of guests, manage shift if required Deal with all Accounts enquiries relating to the Department and manage payments, ensuring they are balanced and accurate Assist with the induction, training, mentoring and supervision of all Team Members Track and monitor weekly customer feedback and respond as appropriate Review Customer Service feedback targets and implement corrective action if / as required Ensure guest satisfaction standards are maintained by the Reception Team To control all costs, including payroll, associated with the Department Motivate the Team Members towards achieving the Sales targets for Front Office To liaise with the Revenue and Reservations Manager in maximising Front Office sales The Person Have 2/3 years previous management experience in Front Office Supervisory or Management operations in a 4/5 star hotel Have excellent interpersonal skills - be a genuine, friendly, welcoming person Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline Have extensive experience working with Opera Cloud PMS Be experienced with MS Office packages such as Outlook, Word, Excel, etc. Be flexible, be prepared to help out the rest of the Team in a willing and positive manner Have excellent attention to detail Have a pro-active approach to selling Have excellent spoken and written English For full details please contact Richard Lynch at... Email current CV in Word Format to including Reference contact information Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland. Skills: Hotel Management Rooms Management Front of House Front Office Manager Reception Manager Reservations Guest Relations Benefits: Clothing Allowance Meal Allowance / Canteen Paid Holidays Parking