We are currently seeking a Customer Experience Specialist to join our front-line operations team.
In this role, you will play a key part in delivering exceptional customer experiences and working collaboratively with your team to achieve targets.
Responsibilities:
* Support the day-to-day operations of the business, ensuring efficient delivery of services.
* Maintain shop floor cleanliness and tidiness.
* Ensure adherence to food safety policies.
* Prepare and serve food to high standards.
* Follow and enforce relevant training content.
* Manage stock levels and optimize inventory.
* Create an exceptional dining experience for customers.
* Collaborate with management to meet weekly and quarterly targets.
Benefits:
* A discount on select foods and hot drinks.
* Bike to work scheme available after 6 months.
* HSF Health Plans schemes for healthcare expenses.
* Wellbeing platform with micro-modules and articles.
* Employee Assistance Programme for personal support.
* Flexible schedules.
* Company pension scheme.
* Exclusive offers on broadband and mobile plans.
* Refer a friend scheme.
* Development opportunities through online and classroom-based learning.
Requirements:
* A positive attitude with strong communication skills.
* The ability to work well with colleagues and contribute to a positive team environment.
* An enthusiasm for fast-paced environments.
* A willingness to learn and adapt to new tasks.