Experienced Food & Beverage Assistant
Join our fabulous team at The Kilkenny Ormonde Hotel as a Food & Beverage Server
About the Kilkenny Ormonde Hotel
The Kilkenny Ormonde Hotel is a landmark 4-star hotel with an unbeatable location in the heart of the medieval city, overlooking the historic Kilkenny Castle and the vibrant streets of the iconic Marble City.
A cornerstone of Kilkenny's hospitality for over 20 years, this contemporary city-centre hotel comprises
118 elegant bedrooms and suites
offering an immersive urban experience, with views of the bustling streetscape, our quiet courtyard, or the city's historic medieval spires.
Our world combines the luxury of modern city living with the warmth of Irish hospitality.
Our cherished heritage is our connection to the local community, our focus is sharing it.
About the role
Food & Beverage Key Duties and Responsibilities:
Assist in creating a warm and welcoming environment for our guests
Ensure that guests are seated and provided with menus promptly
Ensure that all guests' requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
Ensure the restaurant areas are clean and well presented at all times and assist with cleaning duties as and when required
Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
Assist in the set up and preparation, and provide service duties for functions as required
Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
Ensure that all front of house and guest areas are well maintained at all times
Any other duties as directed by the Operations Manager, Duty Manager, Food & Beverage Supervisor or other member of the management team
Key Requirements for the role
Experience of working in a similar role and/or environment (preferably in a 4 star setting within the hotel, leisure or hospitality industry would be a distinct advantage)
Basic Food Hygiene knowledge (desirable)
Accurate and efficient cash handling skills
High standard of personal presentation
Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people
Passion for delivering exceptional guest service
Courteous and pleasant attitude towards guests and colleagues
Good attention to detail
Positive and flexible approach to work (weekend and evening work will be required)
Perks and Benefits of working at Kilkenny Ormonde Hotel
Very competitive hourly wage
Complimentary Leisure Club Membership (21m pool, gym, sauna & steam room)
PRSA pension scheme
Career progression opportunities across the Windward group
Employee Assistance Programme & Digital Wellness Programme
Complimentary, high quality meals on duty
Discounted room & dining rates in Windward properties and our sister hote
Discounted Friends and Family rates
Christmas Savings Scheme
Refer-a-friend recruitment bonus scheme
Training and development opportunities dedicated to your career path
Employee awards & staff recognition scheme including employee of the month and team appreciation days
Cycle-to-work scheme and Uniform provided
About Windward Management
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences.
Established in **** and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service.
With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.
Join us today!
About the company
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences.
Established in **** and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service.
With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.
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