Job Title: Cyber Security Operations Specialist
We are seeking an experienced Cyber Security Operations Specialist to support the daily operation of core security tooling across logging, endpoint, network and detection platforms. The role will sit between support and engineering, handling technical issues, guiding junior analysts, and keeping key systems stable in a large, fast-moving environment.
The successful candidate will maintain and support the security platforms the business depends on, handling triage, tuning, case work, and deeper troubleshooting when tools or integrations behave unexpectedly. They will partner with engineering, threat and infrastructure teams, unblock junior staff, and help improve platform reliability.
Primary Responsibilities
* Provide Tier 1/Tier 2 support across logging, endpoint, network and detection tools
* Troubleshoot cases, document fixes, and handle escalations from junior engineers
* Validate platform behaviour, data flows, and rule performance
* Feed recurring issues into automation and process improvements
* Escalate complex problems to platform owners and track resolution
* Communicate clearly with internal customers during case handling
* Participate in on-call rotations to support 24/7 operations
* Contribute to runbooks, guides and internal knowledge material
* Identify trends across cases and raise patterns early
* Support ongoing tuning and optimisation of security tooling
Required Skills and Qualifications
* 4-6 years in SecOps, platform support, or technical troubleshooting
* Experience with SIEM, EDR, WAF, DNS security, logging pipelines or similar tools
* Working knowledge of cloud security concepts
* Solid understanding of networking fundamentals
* Comfortable analysing logs, events and alerts
* Experience in enterprise or regulated environments
* Scripting ability (Python, PowerShell) is a plus
* Clear communicator with strong customer-handling instincts
* Experience mentoring junior engineers is an advantage
This is a fantastic opportunity for an experienced Cyber Security Operations Specialist to join our team and make a real impact on our security function.