Bilingual (Chinese-English) Risk Prevention Specialist (6 month FTC), KYCJob ID: 2985854 | Amazon Data Services Ireland Limited - A65
WORK LOCATION: This is a remote, home-based role.
Permanently working from home from any location in Ireland.
PLEASE NOTE: It is mandatory for the candidate to live in or be willing to relocate to Ireland.
Contract: 6 months
Start Date: End June/July
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online.
Whatever our customers want, we will find the means to deliver it.
With your help, Amazon will continue to enable people to discover new worlds.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.
We're looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high standard of customer experience.
Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risks.
The team's schedule is organized in shifts, including weekends, to accommodate Amazon's 7-day operation.
Please note, shift details are confirmed only after training, so flexibility is required.
Key job responsibilitiesInvestigate suspicious buyer activity and behavior that could pose risks to Amazon, our customers, or merchants.Communicate via email and telephone with buyers, merchants, and other external and internal customers to assess risks.Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.Identify and help minimize risks posed by fraud patterns and trends, following escalation procedures when necessary.Participate in special projects and collaborate with relevant business teams.Achieve or exceed weekly productivity and quality standards.About the teamThe Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online.
CTPS safeguards financial transactions across all Amazon sites and ensures transparency for legitimate customers by designing and building risk management systems, models, and processes.
BASIC QUALIFICATIONSProficiency in both English and Mandarin Chinese, with strong written communication skills.Experience working with Microsoft Office tools including Outlook, Word, and Excel.PREFERRED QUALIFICATIONSExperience in customer service or retail environments.Knowledge or experience in fraud or risk management.Background in insurance, finance, data analysis, research, translation, or training.Strong organizational skills, effective time management, and ability to prioritize tasks.Self-disciplined, diligent, proactive, and detail-oriented.Excellent problem-solving and interpersonal skills, with the ability to communicate complex issues clearly to internal and external stakeholders.Amazon is an equal opportunity employer committed to diversity and inclusion.
We value your experience and skills and are dedicated to protecting your privacy and data security.
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