Job Title:
System Support Specialist
Overview: We are seeking an experienced system support engineer to provide critical support for business applications, ensuring they operate efficiently and reliably. This role involves diagnosing issues, managing user requests, maintaining systems, and coordinating with key stakeholders to resolve problems and implement improvements.
This is a fully remote role based in Ireland, requiring excellent communication skills, technical knowledge, and problem-solving abilities.
The ideal candidate will have a strong understanding of enterprise business applications, databases, and configuration management, as well as experience with ITIL processes and service management systems.
We offer a flexible work environment and the opportunity to develop your skills and expertise in this field.
About the Role:
Deliver support for application incidents, service requests, and general inquiries,
Troubleshoot and resolve application-related issues efficiently and effectively,
Collaborate with developers, vendors, and internal teams to investigate and resolve complex issues,
Perform routine maintenance and manage application configurations to ensure optimal performance,
Monitor application systems proactively to identify and address performance concerns,
Support the testing, deployment, and documentation of updates, patches, and new applications,
Develop and maintain end-user documentation including user guides, FAQs, and training materials,
Assist with application integration efforts to ensure compatibility and seamless operation with other systems.
Requirements:
Demonstrated experience in IT application support or a related technical role,
Strong understanding of enterprise business applications, databases, and configuration management,
Proven ability to diagnose and resolve software issues with sound technical solutions,
Familiarity with ITIL processes, including incident, problem, and change management,
Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders,
Self-motivated and organized, capable of managing priorities under tight deadlines,
Hands-on experience with service management and ticketing systems (e.g., Service Now, Jira).