Job Profile
The core function of this role is to deliver exceptional customer service and drive sales growth through effective site operations.
* Providing a high standard of service to existing and new customers to ensure a positive experience.
* Meeting targets for new business and retention by utilizing strong selling and retention skills.
* Efficiently handling policy amendments to meet customer expectations and maintain service standards.
* Fostering opportunities for cross-selling to generate referrals and boost business growth across various channels.
* Handling a significant volume of calls efficiently to achieve call answering objectives that benefit both customers and the organization.
* Collaborating with team colleagues to collectively achieve overall targets set.
* Ensuring adherence to all systems and procedures in place.
* Maintaining comprehensive knowledge and up-to-date information on our Personal Lines and Commercial product range, as well as compliance requirements.
* Completing relevant industry qualifications as necessary.
Key Requirements
* Skillful communication and interpersonal abilities.
* Strong problem-solving and analytical skills.
* Excellent organizational and time management skills.
* Able to work effectively in a team environment.
* Possess a valid driver's license.
Benefits and Opportunities
* Ongoing training and professional development opportunities.
* A supportive and dynamic work environment.
* A competitive salary and benefits package.
* The chance to build a successful career in insurance services.