This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description
Managed Services Security team are made up of teams that provide remote (offsite) service; customer access, pre‑sales, post‑sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Responsibilities Of An L3 SOC Analyst
Monitor work queues for new escalations from the L1/L2 team
Triage cases when there are multiple escalations in the queue
Perform deep‑dive analysis on escalated cases
Uses threat intelligence and IOA/IOC data to identify source and impact of attack
Clearly document your investigations as they progress and regularly add case notes to the case to maintain situational awareness
Complete the investigations and recommend remediations for low and medium severity security incidents
Initiate a war room for confirmed or suspected critical security incidents and follow the documented incident response plan
Complete Post Incident Review (PIR) documentation for all medium and higher severity security incidents
Monitor work queues for new cases requiring review
Triage case reviews as required
Review cases completed by L1 analysts for quality, accuracy, and completeness
Immediately investigate any you suspect to be true security incident falsely closed in L1/L2
Provide feedback, guidance and mentoring to L1/L2 analysts where appropriate to improve their initial investigation skills
Recommend exceptions or changes to detection rules to reduce false‑positive detection
Proactive Tasks
Time permitting, perform proactive reviews of open and acknowledged events currently being triaged by the L1 team
Assist the peer L3 team in scheduled threat hunting activities
Develop queries or other methods for detecting new or previously undetected exploits, tactics, and techniques. Work with the Engineering team to implement these detections.
Maintain situational awareness by:
Being aware of new and emerging threats, including vulnerabilities, threat actors, tactics, and techniques
Being aware of factors that might place a customer at higher risk of attack, such as holiday long‑weekends, industrial action, and geopolitics
Actively participate in end‑of‑shift handovers of ongoing and recently closed investigations
Keeping meticulous notes of investigations of confirmed and suspected security incidents
Reviewing vulnerability scan data for all customer sites monthly, and being aware of any areas of additional risk (accepted or new) to the organisation
Documentation
Develop and update playbooks, KB articles and training material as appropriate
Review documentation created by L1/L2 analysts for completeness and accuracy
Education And Experience Required
Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field or equivalent experience desired.
Generally, 5+ years in SOC, Incident Response, or Threat Analysis roles.
Strong knowledge & understanding of common attack vectors and threat actor tactics, techniques, and procedures
Knowledge of Elastic SIEM is preferred. If not experience on any of the other SIEM tools like Sentinel, Splunk, QRadar, LogRhythm
Relevant industry qualification where applicable.
Knowledge And Skills
Excellent verbal and written communication skills in language to be supported.
Advanced troubleshooting skills in a technical environment.
Excellent analytical and problem solving skills.
Advanced Software and hardware knowledge of computing, storage and peripheral devices.
Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support experience. E‑support experience, knowledge and resolution ability.
Ability to solve and document solutions for usage of other technicians and customers.
Ability to mentor new agents.
Ability train peers on solutions.
Ability to take full ownership for resolution with escalated customers.
Ability to lead technical action plans.
Lead or provide expertise to teams or projects.
Highly Developed knowledge of more complex solutions.
Additional Skills
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross‑Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow‑Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let’s Stay Connected
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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Job
Services
Job Level
Expert
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
No Fees Notice & Recruitment Fraud Disclaimer
It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE‑authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.
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