Full-time Credit Controller - UPMC Sports Surgery Clinic, Dublin
Location: UPMC Sports Surgery Clinic, Dublin
Job type: 2-year Fixed-Term Contract of Employment
Primary Duties and Responsibilities:
· Managing daily tasks including obtaining outstanding arrear balances from patients, clubs, and other sectors admitted to the hospital, ensuring timely and professional debt recovery
· Ensuring all self-paying patients complied with the Hospital's payment policy by proactively communicating via calls, emails, and text reminders
· Handling patient claims and general inquiries both prior to and after admission, providing clear explanations of statements of accounts, invoices, and receipts
· Processing monthly refunds accurately and efficiently.
· Assisting with daily payments by card transactions over the phone, online payments through the portal, bank transfer EFT
· Allocating payments to patient accounts and refunds raised monthly where required
· Assisting with Cross-Border patient cases from Northern Ireland, ensuring procedures are scheduled correctly and payments correctly allocated
· Handling queries over phone and email for insurance billing and payment queries and general enquiries
· Verification of Insurance cover for procedures and outpatient visits for all Insurance Companies
· Working alongside GDPR data champions, serving as the Data Protection Champion for the Finance Department to ensure compliance with requirements and regulations in place with the hospital.
· Approving Professional Fee Invoices for specified Insurance Pathway agreement
Qualifications & Experience:
· At least 3 years' Credit Control experience
· Computer literate and proficient in MS Office and Excel
· High attention to detail is essential
· Excellent critical thinking and decision-making skills
· Ability to work under pressure to strict submission deadlines
· Ability to work on own or as part of a team
· GDPR experience is an advantage but not essential
Equal
Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.
At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.
Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.
Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.
About
UPMC
UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia. UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since
2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo. UPMC has also established a nationwide Concussion Network. UPMC's
Global Technology Operation Centre is based in Kilkenny.