This Role is a Remote Role.
You must speak Fluent French
The TIS is responsible for guiding clients through every phase of the implementation journey—from initial kick-off to full-scale rollout and beyond. This role requires a deep understanding of customer requirements and the ability to effectively communicate those needs to Product Management to inform the platform roadmap
. The TIS also monitors and reports on key performance metrics such as on-time delivery, scope deviations, implementation margin, bug counts, time to resolution, and repeat work time standards. Key Responsibilities
● Refine and validate technical project requirements
● Configure the platform to align with contract terms and specific client needs
● Develop custom dashboards or system connectors as needed
● Act as a Subject Matter Expert (SME) and provide Level 3 technical support to customers
● Produce comprehensive technical documentation for delivered solutions ● Conduct customer training sessions to ensure smooth adoption
● Analyze system and project performance to drive continuous improvement Required Skills and Qualifications
● Bachelor’s degree in Administration, Engineering, or a related field
● Experience with SaaS business models preferred
● Proven experience in project management or technical implementation
● Highly autonomous with strong organizational skills
● Results-oriented and cost-conscious
● Excellent verbal and written communication skills in both french and english. ● Strong focus on customer satisfaction and user experience
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