Red Chair Recruitment is hiring a Service Delivery Manager on behalf of our client to lead B2B broadband and VOIP installations. This role suits a hands-on individual with strong ICT skills and a track record in service delivery, project coordination, and customer support. Key Responsibilities Oversee end-to-end delivery of B2B broadband and VOIP installations. Coordinate with internal teams to ensure timely, professional service. Configure routers, VOIP handsets, and cloud PBX systems. Act as the main contact for clients during onboarding and installation. Attend on-site client meetings as needed. Monitor project timelines, manage risks, and resolve issues. Improve processes and manage hardware procurement and inventory. Requirements Excellent organisational and communication skills. ICT or telecoms experience preferred but not essential. Proven ability to manage projects and collaborate across teams. Strong problem-solving mindset with a customer-focused approach.
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