Job Overview
* We are seeking a skilled Digital Sales Expert to provide exceptional customer service and administrative support.
* As a key member of our team, you will handle customer inquiries, process orders, maintain records, and support internal teams with admin tasks.
* Your primary objective will be to engage with online leads, convert inquiries into successful sales, and maximize revenue by offering relevant add-on products.
* You will also resolve customer complaints, escalate issues to the appropriate department, and work closely with logistics to ensure timely deliveries.
* A critical component of this role is monitoring sales performance, customer behavior, and feedback, and providing insights to improve marketing strategies.
* To succeed in this position, you must maintain high product knowledge to provide accurate information and assist customers with product queries.
Key Responsibilities:
* Customer Service: Provide excellent customer service and administrative support.
* Digital Sales: Engage with online leads, convert inquiries into sales, and offer add-on products.
* Troubleshooting: Resolve customer complaints and escalate issues.
* Logistics: Work closely with logistics to ensure timely deliveries.
* Sales Performance: Monitor sales performance and provide insights to improve marketing strategies.
Requirements:
* A results-driven individual with a talent for selling and strong customer focus.
* At least two years experience in similar roles.
* A proven track record of converting calls into sales.
* Goal-oriented and focused on delivering results with a desire to excel.
* Able to use own initiative, hard working, conscientious, and motivated.