Job Description
As a Customer Service Team Leader, you will be responsible for ensuring that guests receive a warm welcome and exceptional service throughout their stay at our hotel. This role is ideal for individuals who are passionate about delivering high-quality customer experiences and leading teams to achieve outstanding results.
About the Role
This is a challenging yet rewarding opportunity to work in a fast-paced environment where no two days are the same. As a key member of our front office team, you will be responsible for managing the daily operations of the department, including supervising staff, coordinating activities, and ensuring that all tasks are completed efficiently.
Key Responsibilities
* Supervise and coordinate the work of front office staff to ensure seamless delivery of services
* Manage the day-to-day operations of the front office, including check-in/check-out processes, guest complaints, and resolving issues promptly
* Monitor and maintain high standards of customer service, ensuring that every guest feels valued and satisfied
* Collaborate with other departments to ensure effective communication and teamwork
Requirements
To succeed in this role, you will need:
* At least one year of experience in a similar position or related field
* Excellent organizational, leadership, and problem-solving skills
* A warm and approachable personality, with excellent communication skills
* Ability to work independently and as part of a team
What We Offer
We promote from within, so your dedication can lead to exciting internal opportunities. You will have access to unique internal development programmes to help you grow and develop your career. Our company culture values employee well-being, recognizing that happy employees provide exceptional service to our guests.