My client is seeking an experienced L3 Support Engineer to join a dynamic IT infrastructure team supporting a multi-site manufacturing and office environment. This role is critical in ensuring the stability, security, and compliance of the compute environment, while driving best practices and delivering high-quality infrastructure solutions.
Responsibilities
* Manage and maintain a secure, resilient, and compliant compute infrastructure environment across multiple sites.
* Lead patching schedules, security tool management, and vulnerability remediation to ensure infrastructure compliance.
* Coordinate and support disaster recovery testing and global controls audits.
* Collaborate closely with internal IT teams and external vendors to deliver infrastructure projects and resolve incidents.
* Support and optimise SQL, VMware, and Windows Server environments.
* Manage vendor relationships, including contract negotiations, support escalations, and new solution proposals.
* Track and report on infrastructure budgets, spend trends, and resource allocation.
Skills & Experience
* 5+ years' experience in compute infrastructure or IT operations roles.
* Strong technical expertise across Microsoft Windows Server, Active Directory, VMware, MS SQL, Cisco, and Azure/cloud environments.
* Proven experience with security patching, vulnerability management, and tools such as BigFix, SEP, or WSUS.
* Demonstrated ability to collaborate across multiple teams and manage third-party vendor relationships.
* Solid experience with incident/change management processes and tools (e.g., ServiceNow).
* Excellent communication, stakeholder management, and presentation skills.
Desirable
* Experience with SAN storage, backup appliances (Rubrik, Veritas), Citrix/RDS, or manufacturing IT environments.
* Relevant technical certifications (e.g., Microsoft, VMware, Cisco, Azure).
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Skills: IT Support, Security, Infrastructure
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