General Manager – Tour Operations
Reports to: Director of Operations & Director of Product
Location: Ireland or Remote
Type: Full-time
About the Role
We're seeking an experienced and driven General Manager to oversee the smooth day-to-day running of our tour operations business. Reporting directly to the Director of Operations and the Director of Product, you'll lead a team of passionate professionals, ensuring exceptional service delivery, efficient processes, and operational excellence across all tours.
This is a hands-on leadership role that blends strategic oversight with practical problem-solving to guarantee seamless operations and unforgettable guest experiences.
Key Responsibilities
Leadership & Team Management
* Lead, mentor, and support the operations and product teams to achieve business goals.
* Foster a collaborative, high-performing, and customer-focused culture.
* Manage staff recruitment, training, and development
Operational Oversight
* Ensure the smooth execution of tours from planning through delivery.
* Oversee logistics, supplier relations, and on-the-ground operations.
* Resolve challenges swiftly and maintain strong service standards.
Business Performance
* Monitor KPIs, budgets, and financial performance, ensuring profitability and efficiency.
* Work with directors to implement improvements in processes, systems, and customer experience.
* Support strategic planning and new product development.
Compliance & Standards
* Ensure all tours meet legal, safety, and company compliance standards.
* Maintain quality control across all destinations and services.
About You
* Proven experience in tour operations, hospitality, or travel management.
* Strong leadership skills with the ability to manage and motivate teams.
* Excellent organisational, problem-solving, and decision-making abilities.
* Financial acumen with experience managing budgets and performance metrics.
* Strong communication and interpersonal skills.
* Passionate about travel, culture, and delivering outstanding guest experiences.
What We Offer
* A leadership role with influence across the business.
* Opportunity to shape operations and product strategy alongside senior directors.
* Competitive salary package.
* A supportive, dynamic, and international working environment.
Job Type: Full-time
Pay: €60,000.00-€80,000.00 per year
Benefits:
* Work from home
Work Location: Remote