Job Description
As a Director of Customer Experience Strategy, you will be responsible for leading the development and implementation of customer experience strategies across multiple technologies, including 4G & 5G Mobile, MBB, FWA, and Fixed. Your goal will be to drive growth in market share and margin by providing exceptional experiences for both consumer and business segments.
About the Role
You will own the Tribe's P&L, manage its budget, and ensure every decision adds measurable value. You will inspire brilliant teams to achieve their full potential, foster a culture of collaboration and trust, and deliver game-changing outcomes.
Key Responsibilities
* Develop and implement customer experience strategies that drive growth in market share and margin.
* Owning the Tribe's P&L and ensuring every decision adds measurable value.
* Managing cross-functional squads to drive innovation and improve customer experiences.
* Fostering a culture of collaboration and trust within the team.
* Delivering game-changing outcomes through strategic planning and execution.
Benefits
We offer a competitive salary, annual performance bonus, and pension contribution. Our flexible working model allows for three days per week office-based work. You will also receive:
* 25 days' holidays plus 2.5 company days.
* Life assurance, phone & laptop, subsidized canteen.
* Access to learning & development tools.
* Free on-site parking.
Culture
We are committed to equal employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status, or membership of the traveler community. If you require reasonable adjustments at interview, please let us know when scheduling your interview.
About Us
We are an innovative and forward-thinking organization dedicated to delivering exceptional customer experiences. We believe in fostering a culture of collaboration, trust, and open communication. Our team is passionate about making a difference and driving growth through innovative strategies and solutions.