Your new companyYou will be joining a well‑established organisation that provides essential operational support services to a wide range of customers. The business is known for its fast‑paced environment, strong customer focus and commitment to delivering a consistent, high‑quality service. You will be part of a dedicated team working to ensure smooth day‑to‑day operations across the office.Your new roleAs an Admin Assistant, you will provide vital administrative, scheduling and coordination support to both internal teams and external customers. Your duties will include:Scheduling & CoordinationCoordinating and scheduling work for field‑based staffContacting customers via phone and email to arrange appointmentsReviewing missed appointments and rescheduling where necessaryChasing purchase orders for planned and reactive tasksReminding staff to update trackers and internal systemsResponding to general customer queriesSupporting internal reporting requirements when neededJob Closure & ComplianceChecking completed job sheets for required signaturesClosing down completed tasks within internal systemsDocument ControlScanning and attaching job sheets, handwritten notes and relevant documentationUploading documents to internal systems and call recordsMaintaining spreadsheets, certificates and administrative logsMerging invoices with job sheets and issuing them to customersCall Handling & CommunicationAnswering incoming calls from customers and internal teamsProviding regular job updates and reports via emailReviewing out‑of‑hours call activity and following up on missing informationThis role also includes general office administration, welcoming visitors, maintaining documentation and supporting the wider helpdesk and operations team.What you'll need to succeed Previous experience in an administrative or office support role (minimum 2 years)Strong communication and organisational skillsConfident using email systems, spreadsheets and internal databasesAbility to prioritise tasks and work both independently and as part of a teamFriendly, reliable and professional approachWhat you'll get in return Full‑time, permanent positionSalary of £26,000 per annumCompany pensionFree on‑site parkingEarly finish every FridaySupportive working environment with opportunities to learn and developWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk