E-commerce Operations Manager
Location:
Flexible
Employment Type:
Full-time
Work Model:
Hybrid / On-site
Role Overview
We are seeking an experienced
E-commerce Operations Manager
to oversee and optimise the daily operations of our online business. You will be responsible for driving sales performance, improving customer experience, and ensuring efficient end-to-end e-commerce processes.
Key Responsibilities
* Manage day-to-day operations of the e-commerce platform
* Monitor sales performance, conversion rates, and KPIs
* Coordinate inventory, logistics, and order fulfilment
* Optimise product listings, pricing, and promotions
* Work with marketing teams on campaigns and merchandising
* Improve customer journey and online experience
* Analyse data to identify growth opportunities
* Manage relationships with third-party vendors and marketplaces
Requirements
* Bachelor's degree in Business, Marketing, or related field
* 3+ years of experience in e-commerce or digital operations
* Strong understanding of online sales platforms (Shopify, Magento, Amazon, etc.)
* Experience with analytics tools (Google Analytics, dashboards)
* Knowledge of supply chain and fulfilment processes
* Excellent communication and leadership skills
* Good English communication
Nice to Have
* Experience with CRM/ERP systems
* Digital marketing knowledge (SEO, PPC, email)
* Project management skills
* Background in retail or FMCG
What We Offer
* Competitive salary
* Career growth opportunities
* Dynamic and fast-paced environment
* Flexible working options