Panasonic Heating and Cooling Field Support Engineer - Ireland
Ireland - Dublin
2656
Panasonic Ireland | May 2025
Do you want to be part of a successful team? Are you a hands-on problem solver who thrives in dynamic environments?
Do you love the idea of combining travel with tech to keep systems running smoothly for customers?
We are looking for a highly technical Field Support Engineer for our heating and cooling products. You must have an analytical approach with the ability act fast.
You will be the go-to expert for technical support, installation guidance, and troubleshooting for our heating and cooling product range, including air-to-water heat pumps.
To succeed in this role, you will need to demonstrate a passion for investigating and resolving issues in a timely manner. If you have all the above for this role, we’d like to meet you.
Role Overview
As the Technical Field Support Engineer, you will provide on-site technical support to direct Panasonic customers or end customers. After Call-Centres and Service Partners have intervened, this role is the next escalation level in the event of any technical problems. This role also provides expert technical support to the Sales Team.
How you will become part of the bigger picture..
* Provide on-site field support for our partners, direct Panasonic customers, and end customers in the event of any technical problems.
* Support product commissioning on site.
* Support new customers during the first pre-commissioning visit on-site and guarantee correct system set up.
* Provide central technical support for the service-partner-network and end customers in the respective region and/or area.
* Service and maintain Air to Water Heat Pumps and ancillary products.
* Identify technical issues and develop solutions as the first level of escalation after the call centre and service-partners have been involved.
* Work with End Users.
* Be fully field based covering mainly the Leinster Region.
* Liaison daily with the Department Manager.
* Train and support new installers on site.
What you will bring to the picture..
* A FETAC Level 6 qualification in Refrigeration and Air Conditioning.
* A minimum of 5 years post qualification experience.
* Experience in the heating and cooling field, such as hydraulics, laws, Psychometrics, etc.
* Very strong communication and negotiation skills.
* Proficient understanding in processes, technologies, products or other relevant field of expertise.
* Ability to apply technical data knowledge to provide a good analysis to achieve significant results and support respective management decision.
* Understands impact of legislation and law regulations relevant to the business or function.
What would give you the edge..
* A proactive approach, using your own initiative whilst demonstrating the ability to problem-solve.
* A positive mindset with a proactive approach in adapting to changes.
* A self-starter with good organisation skills and the ability to manage conflicting deadlines.
* Ability to work well in a team as well as independently.
* Ability to work under pressure.
What does our big picture look like?
Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding over a century ago, we’ve been committed to improving peoples’ lives and making the world a better place, one customer, one business, one innovative leap at a time.
We believe in strong collaboration and team spirit to develop Panasonic’s competitive edge even further. Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers’ expectations. In an ever-changing world, we continue our efforts to align with our Seven Principles to make life simpler, safer, healthier, more enjoyable, and more sustainable. ‘Live Your Best’.
Inclusion and Equality
In keeping with our principle of Fairness and Honesty, Panasonic’s ambition is to continue to become a more inclusive company, which attracts the best applicants who will be considered for employment regardless of difference and demonstrates our commitment to celebrate and promote diversity.
What we offer:
Terms and Benefits for candidates outside of the UK may differ from those described below:
* Salary range: Depends on Experience
* On target bonus
* Company Vehicle
* Contract Type: Permanent
* Hours: 37.5 Full-time - additional hours of work may be required under certain circumstances
* Location: Republic of Ireland (Field Based)
* Travel will be required
+ Benefits
* 25 days holiday plus bank holidays (rising to 27 days on completion of 3 years of service)
* Contributory Pension Scheme
* Life assurance 4x salary
* Income Protection Insurance
* Contribution towards Private Medical Scheme
* Employee Assistance Programme
* Staff discount on Panasonic products
* 2 Paid volunteer days
* Training
* Wellbeing Programme
* Free on-site parking
Start Date: May 2025
We offer adjustments for those who may require these.
Please note you must have the right to work in the relevant country, no form of sponsorship can be supported.
YOUR CONTACT TO HR
Panasonic Europe B.V. (UK Branch)
Maxis 2, Western Road
RG12 1RT Bracknell
recruitment@panasonic.co.uk
Apply now
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