Job Description:Customer Success Account Manager – GreyconLocation: Europe (Remote)Reports to: Head of Customer SuccessDepartment: Customer Success Value EnhancementAbout Greycon Software:Greycon Software is a global leader with over four decades of experience providing specialized software solutions for roll-based and flat-sheet manufacturing industries. Our innovative suite of products, including X-Trim, opt-Studio, GreyconMill, and GreyconWeb, optimizes manufacturing processes for Paper & Board, Metals, Non-wovens, Plastic Films, Printing, and Converting sectors.We are a leading player with significant growth potential, driven by new segment opportunities and an expanding product suite. As an established brand, we are poised for rapid growth and are seeking a dynamic Senior Sales Executive to drive our expansion.Role SummaryWe are hiring a commercially minded Customer Success Account Manager to manage strategic customers across multiple regions. This role is responsible for driving value, retention, and growth within existing accounts, ensuring customers maximise the benefits of Greycon's technology, and building long-term trusted relationships. You will be the main point of contact for assigned customers, leading periodic business reviews, identifying expansion opportunities, negotiating renewals, and ensuring customer satisfaction and adoption of new functionality and modules.Key ResponsibilitiesAct as primary CS contact for an assigned customer portfolioUnderstand production workflows, challenges, and priorities in the non-woven / paper / converting industriesConduct QBRs, success reviews, health-checks and value reportingDrive adoption of newly released features, modules, analytics and optimisation toolsOwn renewal cycles end-to-end, including proposal creation and negotiationIdentify upsell opportunities, expansions of modules or production lines, and support-tier upgradesApply a value-based negotiation approach (not price-driven)Forecast renewals and expansion revenue accuratelyWork closely with Support, Delivery, Product and Sales teams to resolve issues and improve customer experienceTrack and follow up on open items, SLAs, and support outcomesEnsure customers receive the correct training, onboarding and documentationMaintain CRM accuracyProduce monthly updates on account health, renewal risk, forecast and customer sentimentProactively highlight churn risks, blockers, and opportunitiesRequired Skills & Experience3–5+ years in Customer Success, Account Management, or a similar client-facing commercial roleExperience negotiating renewals, commercial contracts, or upsellsStrong communication skills with plant managers, operations leaders, and C-level stakeholdersAnalytical mindset, comfortable discussing ROI and efficiency outcomesAble to manage multiple complex enterprise customers simultaneouslyFamiliar with B2B SaaS, preferably manufacturing-focusedNice to HaveKnowledge of non-woven, paper, packaging, or industrial manufacturing workflowsTechnical understanding of production data, optimisation, or scheduling toolsLanguage English / Spanish for US and English/ German/ othersPersonality FitDemonstrates proactive ownership of customer outcomesCommercially savvy with value-based negotiation abilityStrong communication and stakeholder-management skillsCurious and fast learningEnjoy working across regionsSuccess Metrics (KPIs)Renewal rate target met/exceededNet Revenue Retention growthStrong customer satisfaction scoresHigh adoption of released features and capabilitiesAccurate forecasting of renewals / churn risksCompensationCompetitive salary with bonus, aligned with local market benchmarks. Total compensation range provided during initial screening.Additional InformationThis is a full-time, permanent remote role based in Europe. Candidates must have the legal right to work in their country of residence.Diversity & InclusionGreycon is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate on the basis of age, disability, gender identity, marital/parental status, ethnicity, religion, sexual orientation, or any other protected characteristic.Data Privacy (GDPR)By applying for this position, you consent to Greycon processing your personal data for recruitment and hiring purposes in accordance with the GDPR. Your data will be handled confidentially and used only for the application process. Business Unit: Greycon - London Scheduled Weekly Hours:37.5 Number of Openings Available:1 Worker Type:RegularCareer Site: More About Jonas Software:Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.IS THIS YOU?