Job Ref: ABB1108
Branch: Abbey Theatre Dublin
Location: Abbey Theatre, Dublin
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Part Time
Hours per week: 20
Posted date: 02/09/2025
Closing date: 09/09/2025
Abbey Theatre Amharclann na Mainistreach | Job Description
JOB TITLE: Barista Café Assistant - 20hrs per week
RESPONSIBLE TO: Visitor Services Manager
CONTRACT: Permanent
The Abbey Theatre is Ireland's National Theatre, and a significant part of its role is to reflect our evolving cultural, political and social identity. We do this through the creation, development and production of theatre that seeks to interrogate, challenge, gather and inspire a nation and its people, locally, nationally and internationally. We've held this inimitable place in the Irish cultural landscape for over 118 years, since before the formation of the Irish state.
PURPOSE OF JOB:
The purpose of the Cafe Assistant will be to provide excellent customer service performing a wide range of café duties and taking meticulous pride in the presentation of the Café.
RESPONSIBILITIES:
Duties include but are not limited to:
* Delivering exceptional levels of customer service across all aspects of Pegeen's Cafe, located in the foyer of The Abbey Theatre.
* Handling a cash Till and managing cash credit card transactions.
* Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business
* Taking pride in delivering quality, barista standard range of coffees
* Handling and preparing food orders in a timely, safe and hygienic manner.
* Maintaining a clean, hygienic, comfortable and well-presented cafe environment.
* Handling customer complaints in the first instance and reporting feedback to the Managers
* Ensuring compliance with all legislation, HS and food hygiene.
* Assisting with any other duties or projects as required by Management.
PERSON SPECIFICATION:
* Hospitality experience essential (preferable 2 years +)
* Barista trained
* Having a friendly and engaging personality, a good communicator, able to work under pressure.
* Comfortable and visibly enjoys working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
* Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
* An effective, well organised and efficient team player with a strong sense of discipline and urgency.
* Knowledge of till operation and cash handling.
* Excellent standards of personal presentation smart appearance and articulate.
Application Process:
To apply, please send the below information:
* Up to date CV
* Cover Letter (Detailing why you are the right candidate for this role, why it appeals to you and what impact you see yourself having).
The closing date for external applications is 5pm on Tuesday 9th September 2025.
As Ireland's national theatre, the Abbey Theatre's ambition is to enrich the cultural lives of everyone with a curiosity for and interest in Irish theatre, stories, artists and culture. Courage and imagination are at the heart of our storytelling, while inclusivity, diversity and equality are at the core of our thinking. Led by Co-Director's Caitríona McLaughlin (Artistic Director) and Mark O'Brien (Executive Director), the Abbey Theatre celebrates both the rich canon of Irish dramatic writing and the potential of future generations of Irish theatre artists.
Our stories teach us what it is to belong, what it is to be excluded and to exclude. Artistically our programme is built on twin impulses, and around two questions: "who we were, and who are we now?" We interrogate our classical canon with an urgency about what makes it speak to this moment. On our stages we find and champion new voices and new ways of seeing, our purpose - to identify combinations of characters we are yet to meet, having conversations we are yet to hear.