SimoTech has a great opportunity for an experienced Application Support Engineer to join our team. Supporting our client a leading organisation within the life sciences industry, the successful candidate will play a critical role in maintaining day-to-day operational performance across several enterprise applications within a highly regulated environment.
This opportunity offers scope to influence system improvements, strengthen operational processes, and contribute to the long‑term efficiency and reliability of digital applications while collaborating with cross‑functional teams.
The ideal candidate will bring expertise in technical/application/infrastructure support within a regulated environment, strong communication skills, and excellent stakeholder engagement abilities.
Key Responsibilities
Develop in-depth knowledge of IT functionality of relevant applications to aid in go-live, upgrade and maintenance activities
Provide oversight and ownership for site validation activities associated with digital applications, in accordance with site and corporate procedures and GMP guidelines.
Develop a network both on and offsite to help ensure that the site has access to appropriate support teams.
Understand the local use cases for globally supplied solutions and ensure that the implementation meets site business needs
Work closely with other site resources to ensure that solutions compliment others already live or planned so avoid duplication of effort.
Lead project teams in new and upgrading of technology platforms
Work with the Digital Plant Consultants to help the site strategize on its future technology roadmap
Take part in compliance forums and ensure that all applications under their remit remains in a validated state.
Responsible for coordinating periodic tasks associated with live applications.
Developing project proposals, schedules and resource needs.
Participate in and support audit activities
Ensure that IT site inventory remains accurate
Represent the site and share knowledge at corporate forums
Resolve system problems using data analysis and problem solving skills
Participate, contribute and report at team meetings
Promoting use of system functionality to improve work processes.
Interacting with external parties (e.g., vendors, consortiums).
Provide troubleshooting/helpto others in the IT department when necessary.
Develop and maintain system SOPs
Requirements
Key Requirements
5+ years’ experience delivering and supporting IT systems / platforms.
Demonstrated learning agility both technically as well as business processes and applications
Demonstrated initiative to build relationships, learn new business processes and identify opportunities
Strong analytical and problem-solving skills
Strong interpersonal and communication skills
Active listening and leadership skills
Knowledge of IT infrastructure platforms and ISA S95 architecture
Broad knowledge of GMP systems, and knowledge of Industry 4.0 and IoT technology is desirable
Familiar with Agile methodologies
What SimoTech Can Offer
Role provides a high degree of autonomy to allow the successful candidate to reach their full potential.
Develop new skills and enhance technical ability by working with innovative technologies in a multi-disciplined environment.
Opportunity to work with large corporate clients on exciting capital projects.
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