Job Description
A professional and friendly Front of House Receptionist is required to provide excellent customer service while maintaining confidentiality and professionalism.
The successful candidate will be the first point of contact for visitors and callers, providing a warm welcome and responding to queries in a courteous and efficient manner.
Key Responsibilities:
* Manage a multi-line switchboard, answering and forwarding calls professionally.
* Greet visitors, clients, and contractors; monitor visitor access and issue electronic passes in coordination with the Health & Safety team.
* Organise meeting rooms and client refreshments.
* Provide administrative support to the Managing Director.
* Assist the Travel Department with overflow bookings for flights, ferry crossings, hotels, rail, taxis, and hire cars, issuing documentation to travelers.
* Sort daily outgoing mail, messages, and ad hoc deliveries.
* Perform other duties as required to support the smooth running of the office.
Requirements:
* 3 to 5 years' experience in a receptionist or customer/client-facing role in a professional environment.
* Excellent administrative skills with high proficiency in Microsoft Office and Outlook.
* Strong organisational skills with an ability to manage priorities and work well under pressure.
* Excellent interpersonal skills and the ability to engage with people at all levels.
* High level of accuracy, attention to detail, and confidentiality.
* Self-motivated and able to work both independently and as part of a team.
About this Role:
This is an exciting opportunity to join our team as a skilled and experienced Front of House Receptionist.
Working closely with the Managing Director and the Travel Team, you will provide exceptional customer service, administrative support, and travel booking assistance to ensure the smooth operation of our office.
We are looking for someone who is highly organised, has excellent communication skills, and is able to work effectively in a fast-paced environment.